What did you learn in 2011?

Most of us are ending the year working on 2012 budgets, marketing strategies, hirings and firings, scheduling new product launches and so on.

Spend time on these questions:

• What did we do well in 2011? 
• What can we do better? 
• What did we learn from our best customer? 
• What seems to be a recurring concern about our offerings? 
• Do we ask good questions? 
• Do we listen well? 
• Are we anticipating changes in our industry? 
• What needs to change to make 2012 the best year ever? 

Step back, slow down and take time to reflect. It's a great way to launch into the new year.