Take a few minutes to watch this video. It will make your day.
Have you experienced a customer service experience like this one? Can you imagine the culture that exists within Ritz Carlton that allows for this type of reaction to a customer inquiry?
There are reasons why people pay a premium to stay at the Ritz. Compelling stories like this one are at the top of the list. It's further proof that if you hire the right people, create an environment that encourages creative thinking and problem solving, you will have an abundance of customers who will be raving fans.
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